KHO Benefits


Knowledge Handling Organization

Establishing and maintaining a strong Knowledge Handling Process can bring a certain number of benefits. Some of them can be converted to economical values, some others are more difficult to convert in money, but all of them are great and undeniable advantages.

The benefits can be categorized into 5 main categories:

  • Efficiency.
  • Effectiveness.
  • Innovation.
  • Motivation.
  • Networking.

The main benefits identified after introducing a Knowledge Handling Process are the following:

  • Quick onboarding of new team members.
  • Free up time for core activities: after an initial effort, the time used to transfer knowledge verbally will be reduced drastically.
  • Asynchronous way to communicate: the direct interaction to transfer knowledge is drastically reduced. Anyone should be able to retrieve relevant information without taking time from other people.
  • Information is retrieved easily.
  • Learn from mistakes and prevent repeating them.
  • Information apparently trivial for some people, like experts, is captured by others, giving advantages to everyone.
  • Reduce or eliminate risks due to people turnover.
  • Facilitate innovation by getting different perspectives.
  • Foster diversity and inclusion: sharing knowledge is the best way to include people.
  • People will be motivated by having the possibility to talk and share information about their "not-required knowledge" with potential value for the company. This motivational factor will have a direct impact on their performance.
  • Create knowledge communities: relations will start to grow among cross-functional teams. This has benefits in terms of motivation and efficient communication among teams.
  • Reduce time to market.
  • Create transparency.
  • Collect and share more ideas than usual.
  • Stimulate creativity by motivating people (learning and sharing).
  • Reduce time to process information.
  • Reduce time to perform core activities.
  • Improve customer satisfaction.